FAQS

Frequently Asked Questions

 

▸ Kimono rental plan

 

Q. What is included in each plan?

A. Each plan includes all the kimono accessories you need.
Kimono belt, Bag, Hair accessory, Sandals, Underwear etc.…
So you don’t need to prepare or pay extra money for additional kimono accessories.

Q. How do I rent a kimono?

A. Please make a reservation by email or phone.
Reservation form
・Phone : 075-343-1515
・If you have any question before booking, please contact us from contact form.

Q. What size of kimono do you stock?

A. Please check the information of available height in each plan below.

Women :
Kimono / Yukata … up to 173cm
Shoe size … up to 25cm
Men :
Kimono … up to 185cm
Yukata … up to 190cm
Shoe size … up to 28cm
*Please consider that the range of kimono size is different depends on which plan you take.

Q. What if I want to change my rental plan after booking completion?

A. Your plan is modifiable after your booking is confirmed with no extra charge.
Please tell us that you want to change your plan by email or when you come to the shop.

Q. What if I can’t decide my rental plan before booking?

A. If you haven’t decided yet, it is okay to choose your plan when you come to the store.

Q. How long can I borrow a kimono for?

A. Kimonos are borrowed for one day. Please come back to the store by 17:30 if you return on the day you rent. If you want to enjoy with kimono till late, you can return it the next day you rent by 13:00.

Q. Can I reserve a specific kimono in advance?

A. We will keep only formal kimono which you want to reserve in advance, but we can’t reserve any kimono from the following casual kimono plans.
Yukata
Komon (6,000 yen)
Natsu-kimono(6,000 yen)

Q. How long does it take to dress in kimono?

A. It depends on which plan you choose.
Men :
about 30 minutes
Women :
with hair set … 1 hour and a half
without hair set … about an hour

Q. Can I borrow a kimono if it will rain on the day I rent?

A. Our kimono rental plans are inclusive of laundry charge for minor stains including rainwater, mud splashes and spilled food stain, so you don’t have to worry about the weather at all.

Q. What if I am expecting but I want to wear a kimono?

A. As a kimono belt should be tied fast, we don’t recommend expecting mothers to wear a kimono to avoid the worst case. We appreciate your understanding.

▸ Payment

 

Q. What forms of payment do you accept?

A. We accept payments by cash or credit card.
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▸ Optional service

 

Q. Do you have a makeup service?

A. We don’t have make up service for the following casual kimono plans.
Yukata
Komon (6,000 yen)
Natsu-kimono(6,000 yen)

Q. Do you have a photo taking service?

A. We don’t have any photo studio or photo taking service. We are sorry for the inconvenience.

Q. How can I decide my hair style?

A. Our professional stylist will help you to make your hair style. Please tell them how you would like to do with your hair. We have example photos on the website for your information.

Q. Do you have additional fees for renting kimono early morning?

A. Yes, you have to pay additional fee if you book for early morning (before 9:00).
Fees: 1,000 yen/ hour (inc. tax)

▸ Your luggage and belongings

 

Q. Will you keep my luggage/belongings while I am out of the store?

A. We can take your luggage and belongings until you come back to return the kimono, but please make sure that you keep your valuables by yourself.

▸ Reservation Form / Contact Form

 

Q. I haven’t got a reply from the shop yet.

A. An automatic email will be sent to your email address when the booking process succeeded. If you haven’t got automatic reply or confirmation email from us, it is likely that they are in junk mail box or probably your email address is incorrect. Please check it and try again.

Q. What if I don’t have phone number/address in Japan?

A. It is okay to enter your phone number/address of your accommodation in each blank. If you are not sure, just enter your phone number/address in your country.

▸ Cancellation

 

Q. What if I change my mind and wish to cancel the reservation?

A. Please make sure that you contact us by email or phone.
Cancellation Policy

▸ Returning kimono

 

Q. How do I return a kimono?

A. We have 3 different kimono returning plans and you can choose one which fits your plans.
1. Returning on the day you rented by 17:30
2. Returning the day after you rented by 13:00 (no extra charge)
3. Returning at the hotel you are staying (additional fees)
1 person: 2,000 yen
2 people: 3,000 yen (1,500 yen / person)
3 people: 3,000 yen (1,000 yen / person)
4 people +: add 1,000 yen / person

*Please make sure that your hotel is located within Kyoto City to use this plan.

Q. What if I return a kimono late?

A. You are responsible for treating kimono with care and return it within a contract period. If you return the kimono late, detention charge (1,000yen/day) will be added.

▸ Returning kimono

 

Q. What if I damage or stain the kimono?

A. Our kimono rental plans are inclusive of laundry charge for minor stains such as foundation, spots, rainwater, mud splashes and spilled food stain.
However, we will charge you for excessive stain and unrecoverable damage.
Scents of perfume and cologne are repairable, but this may incur compensation fees depending on the kimono’s condition.
Please click here to find the details about compensation fees.

Do you have more questions?
Please use the contact form below. We are happy to help you!

Contact Form : http://walin.jp/en/contact/
Phone : 075-343-1515