FAQS

Frequently Asked Questions

 

▸ Kimono rental plan

Q. What is included in each plan?

A. Each plan includes all the kimono accessories you need.
Kimono belt, Bag, Sandals, Underwear etc.…
So you don’t need to prepare or pay extra money for additional kimono accessories.

Q. What size kimonos do you stock?

A. Please consider that the range of kimono sizes are different depending on which plan you take.
Please check the details for suitable heights in each plan below.

Q. What is included in each plan?

A. Each plan includes all the kimono accessories you need.
Kimono belt, Bag, Sandals, Underwear etc.…
So you don’t need to prepare or pay extra money for additional kimono accessories.

Women :
Casual kimono(polyester) / Yukata … up to 173cm
Shoe size … up to 25cm
Silk kimono… up to 174cm
*Silk kimono heights differ depending on each kimono.
Please make sure that the kimonos are suitable for your height.
We could not reserve a kimono which is over your height.
Hip size…up to 105cm

Men :
Casual kimono(polyester) … up to 185cm
Yukata … up to 190cm
Shoe size … up to 28cm
Silk kimono … up to 180cm
Waist … up to 110cm

Q. For how long can I rent a kimono?

A. You can rent a kimono for one day. Please come back to our store by 17:30 if you return the kimono on the day you rent. If you want to enjoy with the kimono until night, you can return the next day by 13:00.

Q. Can I reserve a specific kimono in advance?

A. Yes, only if you select the Silk kimono plan, we can reserve one kimono per person.
The following plans cannot reserve in advance.
Yukata / 浴衣
Casual kimono(6,000yen) / ポリエステル小紋

Q. How long does it take to dress in a kimono?

A. It depends on which plan you choose.
Men :
about 30 minutes
Women :
with hair set … 1 hour and 30minutes
without hair set … about 1 hour

Q. Can I rent a kimono if it will rain on the day I come?

A. You can still rent a kimono. Our kimono rental plans include a laundry charge for minor stains including rainwater, so you do not have to worry about the weather at all.
Please hold your umbrella even while taking photos if it is raining.

Q. Can I wear perfume/cologne?

A. No, you cannot. It is because if the fragrance gets into the kimono, we will need to remove it that the cost incurred should be paid by the customer (about 5,000 yen)

Q. I am pregnant/ I have health concerns, is it possible to rent a kimono?

A. Please kindly understand that as we are unable to assume responsibility for the risk of your health condition
We would tie the belt on your stomach tightly while we dress you in a kimono.
So, we cannot offer our kimono rental plans to customer who is pregnant, injured, who has health issue.

Q. For winter time, is kimono warm enough?

A. We suggest that you should bring the following items.
*If you have the warm underwear.
*Scarf / Shawl / Gloves
*Hand warmer but please do not put on your body.

 

▸ Reservation

Q. I haven’t received your email reply yet.

A. Our reservation process is as follows;
1) You receive an automatic reply.(This is not the confirmation of your reservation)
2) Please wait for our confirmation email.
Our office hours 9:00-17:30 (We are closed on Mondays and Thursdays)
**If you have not received any emails from us, please contact us by another email address. **

Q. What if I don’t have phone number/address in Japan?

A. Please enter your phone number and address in your country.

Q. Can I write a hotel’s address

A. Please write your home address in your country.
(hotel or airbnb are not accepted.)
It is required to fill in your address to complete your reservation.

Q. Can I make a reservation for my client / friend?

A. If you make a reservation through an agent or a friend,we need the following information in addition.
Your agant/friend
Name:
Phone number:
Home address:

*If you cannot make it to your appointment without notifying us,we would charge your agent/friend the cancellation fee.

Q. Can I make reservations by phone?

A. We are sorry that we do not take reservations by phone.
Our phone line is in Japanese only.
Please contact us by email if you have any questions.

Q. Do you have delivery service?

A. We are sorry but we do not provide kimonos for delivery.

Q. Do you have space for my family/friends to wait for me?

A. They can wait at our store.
However, space is limited and the priority is for our customers who are wearing a kimono.

Q. Can I rent a kimono tomorrow/today?

A. You could make a reservation if we have space available.
*If you email us during a holiday or after working hours,we will check availability first, then we will reply to you on the next working day.*
Please read the cancellation policy before you reserve.

< Cancellation Policy >
On the day without notice : 100% of the total fee

 

▸ Hair style

Q. How can I decide my hair style?

A. Our professional stylists will help you make your hair beautiful. Please tell them your preferred hair style.

Q. Can I get a haircut in your store?

A. We are sorry but we cannot offer you a haircut.(including bangs)

Q. Can I add my hairstyle plan without reservation?

A. It depends on the day whether we can make it.
We suggest making reservation in advance.

Q. Can you help me fix or take my hair down when I return the kimono?

A. We are sorry but we cannot.
We use a spray and wax to make your hair beautiful,we do not recommend that you should take the hair down.

Q. Do you provide men’s hair style service?

A. We are sorry but we do not provide it for men.

 

▸ Payment

Q. What forms of payment do you accept?

A. We accept payments by cash, credit cards,WeChat,ALIPAY or PAYPAY.
card2019

 

▸ Optional service

Q. Do you have a makeup service?

A. We do not provide a makeup service.
Please finish it before coming to our store.
It is difficult to do your makeup after wearing a kimono.
Also, we have limited space.

Q. Can I bring my makeup artist or hair stylist to WALIN?

A. We are sorry but our answer is “No”.
We have limited space and need our mirrors stand for other customers.

Q. Do you have a photo taking service?

A. We do not have any photo studios or photo taking services. We are sorry for the inconvenience.

Q. Do you have any customer parking?

A. We are sorry but we do not have parking space.
The parking in front of our building is not WALIN’s. Please do not park there.

 

▸ Other questions

Q. Can I take a photo or video in your store?

A. You can take a photo of kimonos or with your friends, but please avoid taking photos of our staff or other customers.

 

▸ Your luggage and belongings Other questions

Q. Will you keep my luggage and clothes while I am out?

A. We can keep your luggage and clothes until you return a kimono, but please take your valuables with you.
(wallet, money, passport, etc.)

 

▸ Cancellation

Q. I want to cancel my reservation.

A. We appreciate if you inform us by email as soon as possible.Because we arrange a Kimono specialist just for you.
please have a look the following Cancellation policy.
Cancellation Policy

Q. Can we cancel if it rains on the day we come?

A. You can wear our kimono even if it rains.
If you would still like to cancel your reservation,you are required to pay the cancellation fee, unless we decide to close our store due to inclement weather such as typhoon.
(The cancellation fee would incur the day before your reservation date.)

 

▸ Returning kimono

Q. How can I return a kimono?

A. We have 3 different kimono returning plans.
(1) Returning on the day you rent by 17:30
(2) Returning the day after you rent by 13:00 (no extra charge)
(3) Returning at the hotel where you stay (additional fees) *This plan is available for the hotels located in Kyoto City only.
1 person: 2,000 yen

Q. Walin is closed on Mondays and Thursdays.
How can I return the kimono on those days?

A. You can return the kimono at the reception desk (1F) from 9:00 to 13:00.

Q. What if I damage or stain the kimono?

A. Our kimono rental plans include a laundry charge such as rainwater.
However, if the kimono incurs any stains or damage, we have to charge you a fee. Please be careful while you are eating or drinking. Furthermore, sitting on the floor or a dirty surface is not allowed.

Please click here to find the details about compensation fees.

Q. What should I do if I accidentally damage or stain the kimono?

A. If the kimono incurs any stains or damage, please do not touch, wipe or try to clean the stain. Just leave the stain and return to us.

 

Do you have more questions?
Please use the contact form below. We are happy to help you!

Contact Form : https://walin.jp/en/contact/